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Please try to follow these guidelines. This will help to receive faster and more accurate response.

  • Check the Support section of the corresponding product first. Chances are you will find your answer there;
  • Do not create new topics for already reported problems. Add your comments to the existing topics instead;
  • Create separate topic for each problem request. Do NOT post a number of non-related problem reports in a single topic;
  • Give your topic a meaningful title. Titles such as "A question," "Bug report" and "Help!" provide others no clue what your message is about;
  • Include the version number of the software you are using;
  • This is not an official customer support helpdesk. If you need a prompt and official response, please contact our support team directly instead. It may take a while until you receive a reply in the forum;
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