Bug: WeBuilder sometimes crashes when using FTP

Post your questions and problem reports here

Moderator: kfury77

Forum rules
Please try to follow these guidelines. This will help to receive faster and more accurate response.

  • Check the Support section of the corresponding product first. Chances are you will find your answer there;
  • Do not create new topics for already reported problems. Add your comments to the existing topics instead;
  • Create separate topic for each problem request. Do NOT post a number of non-related problem reports in a single topic;
  • Give your topic a meaningful title. Titles such as "A question," "Bug report" and "Help!" provide others no clue what your message is about;
  • Include the version number of the software you are using;
  • This is not an official customer support helpdesk. If you need a prompt and official response, please contact our support team directly instead. It may take a while until you receive a reply in the forum;

Bug: WeBuilder sometimes crashes when using FTP

Postby pmk65 » Thu Feb 09, 2017 6:55 pm

I have noticed a problem with FTP. I think it has something to do with the connection being closed due to inactivity.

When it happens, the only way to get back on the FTP is to close WeBuilder. (The "Recover from crash" feature doesn't work in this case.)

Here's what happens:
Clicking on FTP connection gives requester: "FTP Error: Connection Closed Gracefully".
Then when I click "OK", another requester pops up: "FTP Error: Already connected."
And then WeBuilder crashes.

I'll try to send a bugreport from within WeBuilder next time it happens. (If I can get it to trigger the stupid Windows 10 Mail client)
There are 10 types of people in the world: Those who understand binary and those who don't.
User avatar
pmk65
 
Posts: 678
Joined: Sun Dec 20, 2009 9:58 pm
Location: Copenhagen, Denmark

Re: Bug: WeBuilder sometimes crashes when using FTP

Postby Aivars » Thu Feb 09, 2017 7:04 pm

Is there any somewhat reliable way to replicate this? I've tried to do it before but just leaving FTP connection open for a few hours didn't do anything for me. Perhaps it depends on the server and I could use your FTP server for testing?
Blumentals Software Programmer
User avatar
Aivars
Blumentals Software Developer
 
Posts: 2453
Joined: Thu Aug 22, 2002 1:40 pm
Location: Latvia

Re: Bug: WeBuilder sometimes crashes when using FTP

Postby pmk65 » Thu Feb 09, 2017 7:48 pm

I was able to reproduce the error again, and this time I got WeBuilder to send you a bugreport.

Here's exactly what I did to get it to crash, incl all error dialog messages.:

Connected to FTP site. Then I left the computer to get dinner. When I came back this happened:

1st time I tried to open a file at FTP site: "FTP Error: Entering Passive Mode (81,7,161,165,253,180)."

2nd time I tried to open a file at FTP site: "FTP Error: 4753"

Then I click WeBuilder disconnect icon and then try to connect to FTP again.

Clicking on FTP connection gives requester: "FTP Error: Connection Closed Gracefully".
Then when I click "OK", another requester pops up: "FTP Error: Already connected."
And then WeBuilder crashes.

(FTP is hosted at https://www.webhosting.dk/)
There are 10 types of people in the world: Those who understand binary and those who don't.
User avatar
pmk65
 
Posts: 678
Joined: Sun Dec 20, 2009 9:58 pm
Location: Copenhagen, Denmark

Re: Bug: WeBuilder sometimes crashes when using FTP

Postby pmk65 » Mon May 08, 2017 1:07 pm

With WeBuilder version 14.3.0.187, the editor no longer crashes.
But there's still a problem.

After WeBuilder closes the connection due to inactivity, I can no longer connect to the FTP site (I'll have to close and reopen the editor).
When I try connecting again, I get this error popup msg: "FTP Error: Connection Closed Gracefully."
Clicking OK on that requester brigs up another one: "FTP Error: Already connected."
There are 10 types of people in the world: Those who understand binary and those who don't.
User avatar
pmk65
 
Posts: 678
Joined: Sun Dec 20, 2009 9:58 pm
Location: Copenhagen, Denmark

Re: Bug: WeBuilder sometimes crashes when using FTP

Postby Aivars » Mon May 08, 2017 1:18 pm

Can you give me access to some temp account in your FTP server? I've tried with several and even by leaving WeBuilder open overnight I can't get my FTP servers to timeout due to inactivity.
Blumentals Software Programmer
User avatar
Aivars
Blumentals Software Developer
 
Posts: 2453
Joined: Thu Aug 22, 2002 1:40 pm
Location: Latvia

Re: Bug: WeBuilder sometimes crashes when using FTP

Postby pmk65 » Mon May 08, 2017 2:57 pm

Just noticed that if I click the "Disconnect" icon. Then I can connect without having to reload the editor.
There are 10 types of people in the world: Those who understand binary and those who don't.
User avatar
pmk65
 
Posts: 678
Joined: Sun Dec 20, 2009 9:58 pm
Location: Copenhagen, Denmark


Return to HTMLPad / Rapid CSS / Rapid PHP / WeBuilder Support

Who is online

Users browsing this forum: No registered users and 10 guests

cron