by chickenbone » Fri Aug 04, 2006 11:38 pm
I've seen access violations when clicking the "Enter Key" too, as have my customers. But what I think was happening in my cases were that my users have the trial version screensaver installed, then they buy the "full version" with the reg key info. They do not uninstall the trial version, but install the full version over the top of the trial version.
As we know, there is no difference between the two installers. So, at the end of the "full version" installation when you have an opportunity to enter your key information, the system gets confused about where to enter the reg key info and throws a Windows access violation error.
I tell you, this is scary to an end-user. And even though I've told my users that the trial version is the exact same program as the full version and that they do not need to install that exe that they get access to when purchasing the reg key, they still attempt to install over the top of the existing screensaver files. Arg.
I wish the installer would check to see if the software is already installed and pop up a message telling the user it is already installed and to either: 1) uninstall the trial software before attempting to reinstall, or 2) point them to the reg key input screen to input there key without trying to install a second copy of the application over the top of the existing screensaver.
Best regards,
Bob Heubel