My brother manages access on both my machines, but he's forgotten the password on the laptop.
There is a major flaw here, because it blocks out the ability to access Blumental's own site in order to send such a request. I can understand that this might also be seen as an advantage in order to stop people letting themselves back in, but the idea of this programme is to limit internet use, not to completely disable a computer from having this function!
I have requested a new key via my desktop, but this is rejected when I try it on the laptop. Is this anything to do with the fact that I have purchased two copies of this product, and it is sending me the key for the newer version? I don't have purchase details for the original, but both are under the same email address.