Freeze/Hang on the statrup splash screen

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Freeze/Hang on the statrup splash screen

Postby GSimard » Sun Nov 29, 2020 4:44 pm

Running Windows 10 Pro 20H2 Build 19042.630
Since I updated HTMLPad to 2020 16.2.0.229, the program does not start anymore.
Immediately after the update, the program froze at the splash screen. After about 5 minutes, Windows report that the program does not respond.
I tried a few times with the same results.
A few cycles of uninstall/install and even full registry cleanup does not fix the problem. After a clean install, I get prompted for a few settings on startup but after that ... freeze/hang.
I thought that was caused by my remote connection (Windows RDP) to the office computer. The next time I was in my office, I tried HTMLPad once again and it still freeze/hang at startup.
I installed it in a VMware Workstation guest running on my office computer (same Windows 10 build) and HTMLpad 2020 16.2.0.229 runs just fine.
Is there a know fix for the startup hang?
GSimard
 
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Re: Freeze/Hang on the statrup splash screen

Postby Gaetan » Sun Nov 29, 2020 5:09 pm

Update;
I managed to get the program to run ... sometimes. I observed this behavior.

On startup, HTMLPad displays the splash screen and it starts 3 process: chromium_subprocess.exe. HTMLPad hangs while the splash screen is displayed.
I use Task Manager to "End task" HTMLPad
Start HTMLPad again ... hangs at splash screen with the 3 Chromium processes showing on Task Manager.
About once every 10 start/"End task" cycles, HTMLPad decide to work as expected. When it finally work, the Chromium processes goes away.
Gaetan
 
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Re: Freeze/Hang on the statrup splash screen

Postby chrisjlocke » Wed Dec 02, 2020 11:12 am

Have you reinstalled HTMLPad and uninstalled any other instances of Chrome/Chromium?
While it starts in a VM just means it doesn't have the conflicting software on it that your normal PC does ... and its finding what other software is causing it grief.
As there aren't many (any other?) reports of it, it seems an isolated case, which is frustrating.
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Re: Freeze/Hang on the statrup splash screen

Postby chrisjlocke » Wed Dec 02, 2020 11:13 am

Why have you posted an update as a different user?
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