Last night I purchased WeBuilder 2010. Today it already doesn't work. I cannot open an existing file with it. I cannot open a new file. I cannot do anything. I've written to support, of course. Since this is my first experience with anything or anyone at Blumentals, I have no idea what to expect in terms of response time.
My prime working hours are coming up, and I had hoped to get a lot done today. (And, of course, to have FUN exploring my brand-new software!)
I'm wondering if, while I'm waiting to hear from support, I should just go ahead and uninstall WeBuilder, and then reinstall it. Does that make any sense? What would you do?
Should I uninstall (and reinstall)?
Moderator: kfury77
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Anne Arbor
- Posts: 2
- Joined: Thu Jun 10, 2010 8:05 pm
Re: Should I uninstall (and reinstall)?
Well, I took care of the problem myself, so to speak, by shutting down and re-booting. When Windows came up again, the problem was gone.
I had sent a bug report to Support, but I never got any help from them. That has me a little concerned.
I had sent a bug report to Support, but I never got any help from them. That has me a little concerned.
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Karlis
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Re: Should I uninstall (and reinstall)?
We always reply to all support requests within 2 business days or so, except forum posts (this is mostly a self-help forum) and automated bug/error reports which are analyzed on a monthly basis.