Unconditional 30-day Money-Back Guarantee

unhappy · Post by **unhappy** » Thu Aug 17, 2006 5:57 pm

I submitted a request for the "Unconditional 30-day Money-Back Guarantee" and there is not answer. I tried to phone the number on the website and it is not in service.

I will be pursuing this with the ShareIt! Inc.

Post by **chrisjlocke** » Thu Aug 17, 2006 6:14 pm

Karlis is currently on vacation. Your request for the 30day guarantee will get processed on his return, which should be soon.

Apologies for the delay, but unfortunately, only he can deal with this issue.

unhappy · Post by **unhappy** » Thu Aug 17, 2006 6:19 pm

Thanks for the info. I remain hopeful.

Why does the phone number on the website say that it is disconnected?

Post by **chrisjlocke** » Thu Aug 17, 2006 6:26 pm

Unfortunately I can't answer that one - I have no idea. Maybe its disconnected while Karlis is away? Maybe he's forgotten to update the website. Hopefully this thread will remind him to update it!

unhappy · Post by **unhappy** » Fri Aug 18, 2006 11:03 pm

I received a full return on my original invoice. But then was charged $14. I was told that there is a 15% processing fee, but the math fails. I bought software for around $48, which would make my processing fee $7.

No reply to my email asking as to why, yet.

Dodger · Post by **Dodger** » Sun Aug 20, 2006 9:49 am

Nice ...

Post by **Karlis** » Sun Aug 20, 2006 3:57 pm

We do not process payments directly, so refunds are not done by us but by our payment processing partner company (which is a huge corporation), we ordered them to refund you fulla mount minus $7. Most likely thay have made a mistake or something. This has never happened to anyone.

unhappy · Post by **unhappy** » Mon Aug 21, 2006 5:43 am

I mean $7 is a joke, I make $90 an hour and am very busy. If you could correct this mess I will think better of you (and I think you will too). Other than that I don't care to pursue this any further.

I also wanted to say that I found your software quite good, but did find it lacking when working with files directly over FTP. I returned back to HomeSite which has advanced FTP, but lacks all the other PHP specific features.

Post by **Karlis** » Mon Aug 21, 2006 12:31 pm

But of course it is a matter of principle

, we will investigate this down to the very root and as soon as possible. I have already e-mailed the e-commerce company for an explanation. We are very

unhappy · Post by **unhappy** » Wed Aug 23, 2006 5:46 am

Now I got $14 refunded and $0.40 charged. I guess this fixes it and then some.

Thank you for the return. For all of you reading this. This company does deliver on its 30 day money back promise.

Thanks.